You Ask, We Answer: The eXO Face FAQ

Thanks to our groundbreaking Zen3 exosome technology, we’re changing the face of skincare. But being pioneering doesn’t come without its own set of challenges: It requires us to do a lot of explaining. Resultantly, we get plenty of questions about the “how” and “why” of eXO Face. Ahead, we’ve compiled a bunch of ‘em – read on!

Image via Hopeless Bromantics

Q: Okay, so what exactly are exosomes again?

A: Although they’ve existed in our biology since, well, always, many of us have never heard of exosomes before. We totally get it. After all, it’s only recently that scientists have begun to understand them and now they’re leveraging them for amazing purposes (like regenerate both skin and organ tissue! How amazing is that?!)

But on a technical level, exosomes are naturally occurring in our bodies. In terms of functionality, they act like super-powered couriers, moving from cell to cell to deliver important data and information.

Q: How does this benefit my skin?

A: Exosomes ensure cells stay in sync by locking in our skin’s “natural moisturizing factors.” When this happens, your skin will become more hydrated, boosting radiance and appearing more even-toned. Exosomes also help combat the outward signs of aging, such as fine lines and wrinkles. If this all sounds too vague for you, take note of these stats from some independent research: eXO produced a 95% reduction in wrinkles, a 133% increase in luminescence, and a 17% increase in cell renewal in just 28 days. Boom.

Q: Got it. And what are Next-gen naturals?

A: We coined the phrase “Next-gen naturals” to underscore the dynamic properties of the natural ingredients we’re using. These are not your grandma’s natural ingredients: They’re the best natural ingredients from both the land and sea – think Noni Oil, Kombu, Kelp and more– and they work synergistically with our exosome base to help do things like encourage collagen synthesis, reduce redness, lock in moisture, and eradicate the signs of aging. If you want to learn more about each Next-gen ingredient specifically, check out this blog post.

Q: Sounds awesome! But… Exosomes + Next-gen Naturals = $118. Why?

A: Above all else, the cosmetic application of exosomes is a huge step for the skincare industry and we’re the first to do it. Isolating these exosomes is no simple task – it requires the time, energy, and meticulous oversight of some of the brightest minds in science. We’re lucky because we actually own the lab where this groundbreaking work is done, meaning we’re able to bring eXO Face to you at a reasonable price. Hard to believe? (Pssst: If you were to buy this cream from a well-known luxury skincare brand it could cost three times as much…)

Q: Got it. Do you have a promo code I could use?

A: Yep, if you sign up for our email you’ll receive a code for 15% off your first purchase!

Q: Do you have samples?

A: We are in the process of producing samples as we speak. Check back in with us shortly to snag some of those.

Q: I see that “simplicity” is your whole thing. What products does eXO Face replace?

A: Simplicity is our thing and we’re damn proud of it. eXO can replace all of the following: Night cream, day moisturizer, serum, face oil, eye cream and toner. The only product you’ll need to pair with eXO is perhaps a cleanser, although we often just cleanse with water and then apply eXO Face.

Q: I’m into it. But I’m pregnant / breastfeeding. Is eXO safe to use?

A: Short answer: Yes. Long answer: We have our full ingredient list available on our website. Feel free to consult with your doctor before use.

Q: I have sensitive skin. What about the fragrance?

A: Our scent is a subtle and mild fragrance; very sensitive skin types, including people who struggle with rosacea, have used it with great success.

Q: I’m not sure about coconut oil / nut oils. Do you have a version without it?

A: Unfortunately, not at this time. We strongly believe in these ingredients and their benefits. We love oils for their nourishing, deeply hydrating properties!

Q: My pump doesn’t seem to be working?

A: Oh no! First of all, make sure that you’re “priming” the pump – pumping it up and down several times to get the product moving.

Q: Do you ship internationally?

A: We do, but for a varied fee depending on your location. Fill in your address in the purchase path to get an exact quote.

Q: I signed up for recurring deliveries but I’d like to change my auto-ship frequency. Can I?

A: Yep! Simply log into your account and adjust the frequency of your delivery. Please note we only honor one month, two month, or three month frequencies at the 10% off discount.

Q: Who is this product for? Someone in her 20s? Someone in her 70s?

A: Great question – it’s for everyone! Everyone’s skin – regardless of their age, sex, ethnicity, or race – will benefit from using exosomes. That’s because exosomes adapt to work with your own unique biology; there is no “one size fits all” here. Finally!